Problem Step Recorder is a neat new tool built into Windows 7. On a Windows 7 machine type PSR in the search box and Problem Step Recorder will open.
Click “Start Record” and reproduce the problem/error/step. Once PSR is running you can add comments by clicking “Add Comments” . When the issue has been reproduced click “Stop Record” and save the mht file.
This is a great little tool that will help software testers explain how to reproduce bugs. PSR could even help the IT people figure out user problems.