Patrick Talmadge
Dish Network has been feuding with Fisher Communication who provides Komo 4 and ABC. One of the large local networks that broadcasts most of the shows I watch. Dish Network has been unable to resolve this feud after more than a month. I decided to switch back to Comcast after I final got feed up with the crappy picture and lack of ABC.
I had my Comcast install today. The installer was 2 1/5 hours late and a completely incompetent. Not knowing what a Dual Tuner DVR is? Seriously! During the install he asked me to do his job and plug cables into the TV for him. He disconnected my existing Comcast Internet for some unknown reason. The Comcast installer tried to leave with the Internet down. After he fooled around with the modem for a while, he called another tech for advice. I walked out to the cable junction point on the corner of our house while he was on the phone. I quickly noticed he had screwed in a 3 foot long cable that went nowhere. Again I had to do his job and point out the correct cable.
He helped himself to our power for a quick charge on his GPS device while he hung out waiting for another installer to arrive. He than began asking me personal questions that didn’t help him get to his other installs. I played with the new cable box while the two installers smoked and talked out on the street. I noticed the installer never activated the DVR. I went out and told the two installers that the DVR wasn’t working. The other installer told my installer to call and have the box pinged to activate the DVR. He came inside and grabbed a sticker off the cable box and went back outside. Than he drove away after a few minutes and never returned. Leaving me with no DVR functionality on the Comcast cable box.
I called Comcast service to see if they could resolve the DVR functionality, no luck. All I got was another install date scheduled for this Wednesday between 8am – 12pm. I hope this installer is on time and fully competent. For all this trouble customer service gave me a $45 credit on my account, not good enough. I will call again for more compensation once this issue has been resolved.
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I apologize for the unacceptable experience. I will share your experience with our local leadership so that the incident can be addressed. This is certainly a great coaching opportunity for our technicians so that other customers will not go through the same expereince.
I would also like to assist in sending one of our best technicians to ensure that the service call is completed successfully on Wednesday. If you don’t mind, will you please let me know the phone number linked to the account?
Thanks for sharing the post.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
@Comcastcares1
Thank you for your comment. I emailed you directly with the information you requested. I look forward to seeing Comcast resolve this issue.
I’m impressed at the quick reply to my blog post. Someone at Comcast is trying to make a difference. How did you come across the post so quickly?
Thank you,
Patrick